Shipping policy

Shipping Information

We aim to process and ship all orders as quickly as possible. Once your order has been placed, please allow 1–3 business days for processing before shipment.

Shipping times may vary depending on your location and demand. You will receive a confirmation email with tracking details once your order has been shipped.

Please note:

  • We are not responsible for delays caused by carriers, customs, or external factors beyond our control.

  • Incorrect or incomplete shipping addresses may result in delays or lost packages. Please ensure all shipping details are accurate at checkout.

Returns & Exchanges

We offer a 30-day return policy.

This means you have 30 days from the date you receive your order to initiate a return and ensure the item is returned to our business address within this 30-day window.

Return Eligibility

To be eligible for a return:

  • Items must be unused, unworn, and in original condition

  • Items must be returned in their original packaging

  • Proof of purchase (order number or receipt) is required

⚠️ Returns sent after 30 days from delivery will not be accepted, even if they are in original condition.

How to Start a Return

To initiate a return, please contact us at therionyxgolf@gmail.com with your order number.
Once approved, you will receive return instructions, including the business address where the item must be sent.

Please note:

  • Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.

  • We recommend using a tracked shipping service, as we are not responsible for lost return packages.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

  • Refunds will be issued to your original payment method

  • Please allow 5–10 business days for the refund to appear, depending on your payment provider

Shipping costs are non-refundable.

Non-Returnable Items

The following items are not eligible for returns:

  • Items returned after the 30-day window

  • Used, worn, or damaged items (unless defective upon arrival)

  • Items without original packaging

Contact Us

If you have any questions about shipping or returns, please contact us at:
📧 therionyxgolf@gmail.com